Returns & Exchanges

At JAVA COFFEE, we strive for every cup to be perfect; however, due to the perishable nature of our products, we offer returns on non-food items and replacements for any shipping errors or quality concerns.

1

Contact Support

Email our customer service team within 14 days of receipt with your order number and a brief description of the issue.

2

Provide Proof

For damaged goods or quality discrepancies, please attach clear photos of the packaging and the product for our quality control team to review.

3

Return Shipping

For non-perishable items like brewing equipment, we will provide a prepaid shipping label to return the item in its original, unopened packaging.

4

Refund Processing

Once your return is inspected or your claim is approved, we will issue a refund to your original payment method or ship a fresh replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing